Our Call Answering Service
Our call answering service means many things to many businesses. But whatever you call it, if it involves answering a telephone, we can do it - and do it well. To some clients we are a remote reception desk, answering and routing incoming calls. Others see us as their outsourced call centre, handling their customer support queries 24/7. Then there are companies who use us to manage their telephone ordering or brochure requests.
It doesn't matter what volume of calls you receive, or your call pattern, we can provide a call answering service that is right for you. Using the latest telephony technology, we'll answer every call personally and professionally in your company name, just as if we were based in your office. We record every single call we take too, to ensure total transparency. Some of our clients simply ask us to manage the overflow when their own staff are too busy, while others regard us as their 24-hour reception.
We are also happy to provide short-term cover, for a company away day or shut-down period, or while your receptionist is away on holiday.
The flexibility of our call answering service is reflected in the flexibility of our pricing. We recognise that each Panacea ifaPA customer has different requirements, so we will put together a bespoke call answering package based on the specific needs of your business: taking the time to design the most appropriate service and the most cost effective price plan.
Our Specialist Services for IFAs and Mortgage Brokers
Client Management
Allow our virtual PAs to manage your incoming calls so you only handle the calls you want to take - when you want to take them.
Message Forwarding
No matter where you are you can always receive the message from your callers, these can be forwarded to you via e-mail and SMS.
Never miss a Call
Calls to your office will always be answered no matter what time of day or night ensuring your clients never have to speak to an answer machine!
Don't lose Business
Ensure you never lose any businessor leads since many people will not leave a message on an answerphone.
Save Money
Panacea ifaPA can be an ideal way to cut costs on support staff who may be used to answer calls in normal working hours, lunchtimes or holidays
Make the right impression
Even if you are a small business Panacea ifaPA can give the impression you are much bigger and better resourced!
Our Standard Services
Message Taking
With our message taking service, you get the benefits of a receptionist with none of the hassle or expense.
Remote Reception
With staff in three friendly UK call centres, we are ideally placed to act as your remote reception or customer service help desk.
Switchboard Service
Use it as an overflow for your existing switchboard, as an out-of-hours service, or as a full service remote switchboard.
Lone Worker Protection
Meet your legal responsibilities under health & safety laws & keep in constant contact with your field based employees.
