Common Questions.

Given our experience, there aren't many questions we can't answer.

We aim to provide all the information you need about our call answering service. Here's a list of some of the questions we are most frequently asked. Once you've read them, if there's anything you're still not sure about, don't hesitate to give us a call on 0845 054 2888 and we'll be happy to help.

How does Panacea ifaPA work?

Panacea ifaPA provides you with a free unique 0845 number. You can advertise this as your main number, or divert your existing line to it. Either way, when a call comes through to your Panacea ifaPA number, it triggers your company information to "pop" onto the screen of your available PA. The call is answered in your company name and your caller will remain completely unaware that the call is being answered anywhere other than at your office. We will follow the script as instructed by you, either transferring the call to you or taking a message on your behalf. Panacea ifaPA can also provide 0800, 0844, 0870, 0871 numbers or ANY geographical number in the UK. Please call our sales team on 0845 054 2888 for more info on pricing.

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What are your opening hours?

We are available 24 hours a day, 7 days a week, 365 days a year - which means your number is too.

What details do I need to register?

When registering we require:

  • Basic company information; i.e. contact name, company name, company activity, address, telephone/fax number, website, e-mail address.
  • Details of how you would like your calls to be answered.
  • Additional contact details of employees you want to register to your number.
  • Which price plan you would like to register for.
  • Your credit/debit card details: we charge a £35 setup fee and £15 activation fee for every new account.

We also charge a £20 verification fee to your credit/debit card, but this is simply to validate the card and the £20 will be credited back to your Panacea ifaPA account. (If you opted for a pay-per-call price plan, you will be charged for your first month's subscription instead of the verification fee). Please refer to the details required for registration, or call our sales team on 0845 054 2888.

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How quickly can I get set up?

When you register, we will allocate you a number within two minutes, so your account will be live almost instantly.

How do I register?

You can register over the phone on 0845 054 2888.

I want a tailor made script. How do I set this up?

Panacea ifaPA provides a tailor made call answering service, which means we can set up a bespoke script detailing your exact requirements. The PAs will follow your script, gathering any information you require from the caller or directing your call to the relevant person. We charge a one-off fee to set up a script and there is a short lead time on development. We can provide more information on quotation. Please contact our sales team for an individual consultation on 0845 054 2888.

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How do I divert my landline to my Panacea ifaPA 0845 number?

Most landlines allow you to divert your calls to another number, including your 0845 number. You’ll need to contact your telecoms provider directly to register for a divert service and they will advise you how to set it up. There are a number of ways to activate a divert facility. The standard BT diverts are: Divert all calls - key * 21 * [your Panacea ifaPA number] # - diverts all calls to Panacea ifaPA to ensure that all your calls are answered professionally by the Panacea ifaPA team. Divert when unanswered - key * 61 * [your Panacea ifaPA number] * # - diverts your calls to Panacea ifaPA when you’re unable to answer them, making sure that you don’t miss out on new business opportunities. 
Divert when engaged - key * 67 * [your Panacea ifaPA number] # - diverts your calls to Panacea ifaPA when your lines are busy, so your customers will never hear an engaged tone.Divert when unanswered and engaged - key * 66 * [your Panacea ifaPA number] # - divert your calls to Panacea ifaPA when your lines are busy or when you are unable to take the call. To check your diversions - key * # [code] #To switch off divert - key # [code] #With BT you can also set up a ‘bypass number’ with your divert. This allows you to have another number on the same line that ‘bypasses’ the divert service. The bypass number can then be used as a direct line, while Panacea ifaPA screen your calls on the other line before transferring them through to you.Other telecoms providers offer similar divert facilities with different codes. Contact your telecoms for more information.

How do I divert my mobile to my Panacea ifaPA 0845 number?

On your mobile phone select “Call Divert” from the menu and follow the instructions. The process varies according to the model of the mobile phone. If you have any problems, contact your service provider or refer to your mobile phone handbook.

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Do you charge for sales/nuisance calls?

To avoid charging you for any mistake calls, all calls less than five seconds in duration will be free of charge. If you instruct us to, Panacea ifaPA will do its best to refuse sales calls that come through on your number. However, our systems cannot automatically distinguish genuine callers from nuisance callers.

What price plans do you offer?

We offer a range of price plans, including pay per minute, pay per call and unlimited. We also offer bespoke price plans for telephone order line, brochure response line, emergency call out, switchboard and tailor made services. Please contact us on 0845 054 2888 for a quotation and we can discuss the best price plan for you.

Can I change my price plan?

Yes, you can change your price plan from month to month. Please notify our billing department on 0845 054 2888 before your next billing date.

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What is the Panacea ifaPA online dashboard?

This is your control panel to Panacea ifaPA. It allows you to edit any of your call answering details, such as greetings, contact details and your availability status. It also enables you to check your Panacea ifaPA e-mail account where all your invoices will be sent. In addition, the online dashboard is where you can retrieve all of your telephone messages, detailing the date, time and summary of the message. It is available 24/7 so you can update the information at any time, from anywhere in the world. All you need is internet access.

Does the same PA answer my calls all the time?

Your call will be answered by one of our experienced, friendly PAs who are highly trained to manage every type of call. You are welcome to come and meet your team of PAs at any time at our offices in Manchester.

Can you send my colleagues messages to their e-mail addresses and my messages to my e-mail account?

With the basic call answering service, we can send a copy of all your messages to more than one e-mail address and via SMS text message to one recipient. We can also create a separate script for each individual, enabling them to have their own set of instructions and receive their own messages to their e-mail address or via SMS text message, or both. A record of all messages will be stored on your Panacea ifaPA online dashboard and can be sent to the account holder or office manager. Please refer to our switchboard service or contact our sales team on 0845 054 2888 for more information.

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How many accounts/numbers can I have?

You can have as many Panacea ifaPA accounts as you want.

When calls are transferred to me, how do I recognise an incoming call from Panacea ifaPA?

Panacea ifaPA has a unique central number that we utilise to make outgoing calls. Save our number to your phone contact list and the caller ID function will always know when we are calling.

What if I get more than one call at the same time?

Your callers will never hear an engaged tone; Panacea ifaPA can handle many calls at any one time.

How do I pay my bills & where can I find my invoices?

When registering we require a credit or debit card. All bills will be deducted from your credit card via direct debit when an invoice is raised. Panacea ifaPA charge your credit/debit card on a monthly basis starting from the day of registration, i.e. the day of registration is your billing date. However, if you reach your billing threshold of £50 before the end of your billing month, our system will automatically create an invoice and your credit/debit card will be charged. Your invoice will be sent to your Panacea ifaPA e-mail account in your online dashboard. You can also change the invoice delivery settings in the dashboard. This allows you to receive a copy of the invoice to the registered e-mail address (with or without the invoice total), or an alert to let you know that an invoice has been raised.

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If I wish to discontinue the service, how do I cancel?

To cancel our service, please give us notice by emailing us at . Please refer to our for more information regarding notice periods and ‘cancellation and termination’.

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Simple call answering price plans. 1. Pay per minute 78p, 2. Pay per call from £1.05, 3. Pay per day £3.00.